Refund and Returns Policy
Effective Date: February 11, 2025

Welcome to GemstoneSplendor
Street: 2051 Traders Alley, Kansas City, Missouri, United States
Phone number: 816-447-3146
Email: info@gemstonesplendor.com
Website: gemstonesplendor.com

At GemstoneSplendor, we strive to provide high-quality jewelry and excellent customer service. If you are not satisfied with your purchase, please review our Refund and Returns Policy for details on how to proceed.

1. Return Eligibility

  • Returns are accepted within 30 days of the purchase date.

  • Items must be unused, undamaged, and in their original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

  • Personalized or custom-made items cannot be returned unless defective.

2. How to Initiate a Return

  • Contact us at info@gemstonesplendor.com with your order details.

  • Our customer support team will provide return instructions and a return shipping address.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be issued within 7-10 business days to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

  • Exchanges are available for items of equal or lesser value within 30 days.

  • To exchange an item, contact our support team with order details and the preferred replacement item.

  • Customers are responsible for any price differences and shipping fees.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery.

  • Provide clear photos of the damaged product and packaging.

  • We will arrange for a replacement or full refund at no additional cost.

6. Non-Returnable Items

  • Earrings (for hygiene reasons)

  • Gift cards and promotional items

  • Personalized or engraved jewelry

7. Late or Missing Refunds

  • If you haven’t received a refund within 10 business days, check with your bank or payment provider.

  • If the issue persists, contact us at info@gemstonesplendor.com.

8. Contact Information

For any refund or return inquiries, please reach out to: