Sales Policy
Effective Date: February 11, 2025

Welcome to GemstoneSplendor
Street: 2051 Traders Alley, Kansas City, Missouri, United States
Phone number: 816-447-3146
Email: info@gemstonesplendor.com
Website: gemstonesplendor.com

At GemstoneSplendor, we are committed to providing a seamless shopping experience for our valued customers. Please review our sales policy to understand our terms and conditions regarding orders, payments, shipping, and returns.

1. Ordering Process

  • Customers can place orders through our official website: gemstonesplendor.com.

  • Orders are processed within 24-48 business hours.

  • Once an order is placed, a confirmation email will be sent to the registered email address.

  • If there are any issues with processing your order, our customer support team will contact you promptly.

2. Payment Policy

  • We accept major credit and debit cards (Visa, MasterCard, American Express, Discover).

  • PayPal and other secure online payment methods are also available.

  • All transactions are encrypted and securely processed to ensure customer safety.

  • Payment must be completed before the order is shipped.

3. Shipping Policy

  • We offer worldwide shipping with reliable carriers such as FedEx, UPS, and USPS.

  • Estimated delivery times:

    • Domestic (U.S.): 3-7 business days

    • International: 7-15 business days

  • Shipping costs are calculated at checkout based on destination and package weight.

  • Customers will receive a tracking number once the order is shipped.

4. Return & Refund Policy

  • We accept returns within 30 days of purchase for unused and undamaged items.

  • Customers must initiate the return process by contacting us at info@gemstonesplendor.com.

  • Refunds are processed within 7-10 business days upon receipt of the returned item.

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

5. Cancellation Policy

  • Orders can be canceled within 24 hours of placement without incurring additional charges.

  • If the order has already been shipped, cancellation will not be possible, and customers must follow the return policy.

6. Exchange Policy

  • Exchanges are allowed for products of equal or lesser value within 30 days of purchase.

  • To initiate an exchange, contact our support team with order details and the preferred replacement item.

  • Customers are responsible for any additional shipping fees associated with exchanges.

7. Warranty & Quality Assurance

  • All products are handcrafted with high-quality materials and undergo strict quality control.

  • If a product arrives damaged or defective, please contact us immediately for a replacement or refund.

  • GemstoneSplendor is not responsible for damage caused by misuse, improper care, or normal wear and tear.

8. Customer Support

  • Our customer service team is available Monday to Friday, 9 AM – 6 PM (CST).

  • For any inquiries, reach out to us at info@gemstonesplendor.com or call 816-447-3146.