Shipping Policy
Effective Date: February 11, 2025

Welcome to GemstoneSplendor
Street: 2051 Traders Alley, Kansas City, Missouri, United States
Phone number: 816-447-3146
Email: info@gemstonesplendor.com
Website: gemstonesplendor.com

At GemstoneSplendor, we are committed to ensuring a seamless and efficient shipping experience for our customers. Please review our shipping policy carefully before placing your order.

1. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Custom or personalized orders may take additional processing time, which will be communicated to the customer.

2. Shipping Methods & Delivery Time

  • We offer both domestic and international shipping.

  • Estimated delivery times vary depending on location and selected shipping method:

    • Standard Shipping (Domestic): 5-7 business days

    • Express Shipping (Domestic): 2-3 business days

    • International Shipping: 10-20 business days (may vary by country)

  • Delivery times are estimates and do not include potential delays due to customs, weather, or carrier issues.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on order weight, shipping destination, and selected method.

  • Free standard shipping is available for orders over $100 (domestic only).

  • Expedited and international shipping fees vary and will be displayed at checkout.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order on our website or through the carrier’s tracking system.

5. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs duties, taxes, and import fees.

  • These charges are determined by the destination country and are the customer’s responsibility.

  • We are not responsible for customs delays or additional charges imposed by the destination country.

6. Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us at info@gemstonesplendor.com.

  • If your package is lost in transit, we will work with the carrier to resolve the issue. However, we are not responsible for lost or stolen packages once marked as delivered.

7. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.

  • Certain items may have shipping restrictions based on local regulations.

8. Address Accuracy

  • Customers are responsible for providing an accurate shipping address.

  • If an incorrect address is provided, we are not responsible for lost shipments or additional shipping charges for reshipment.

9. Contact Information

For any shipping-related inquiries, please reach out to: